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Pick-up and Refund Policy

All orders made through our website are available for PICK-UP only at either of the following locations:

PASIG CITY -  Unit 4  Montecruz Plaza (near Puregold), Mercedes Avenue, Brgy. San Miguel, Pasig City

NOVALICHES -  #32 Foresthill Drive, Foresthills Subdivision, Brgy Gulod, Novaliches, Quezon City

Your order will be ready for pick-up within 24 to 48 hours after you have placed your order.   While we try our best to ship out on time, delays may sometimes occur due to the volume of deliveries, weather conditions and other events which are beyond our control or beyond the control of our designated courier.

If you wish to have your orders shipped directly to your home instead, please check out these links our Shopee or Lazada stores for shipping options and promos.

 

 

 

BUSINESS DAYS are Mondays to Saturdays, not including holidays. For rush shipments, please contact email us directly at theurbangardeningshop@gmail.com.

REFUND POLICY: Once you have picked up your items, all payments made online are non-refundable, except only if your items are damaged, incomplete, or with missing parts, for which we could not provide any replacement. We shall not be responsible for any damage resulting from the negligence of your designated courier.  

For any request for refund or replacement, please email us at theurbangardeningshop@gmail.com.